diff --git a/src/app/dashboard/reports/page.tsx b/src/app/dashboard/reports/page.tsx
new file mode 100644
index 0000000..e8c225e
--- /dev/null
+++ b/src/app/dashboard/reports/page.tsx
@@ -0,0 +1,253 @@
+'use client';
+
+import { useState, useEffect } from 'react';
+import { useRouter } from 'next/navigation';
+import { userReportsService, type UserReport, type ReportCounts } from '@/services/user-reports.service';
+import { getErrorMessage } from '@/services';
+
+function getUserName(user: UserReport['reporter']): string {
+  const profile = user.userProfile || user.agentProfile;
+  if (profile?.firstName || profile?.lastName) {
+    return [profile.firstName, profile.lastName].filter(Boolean).join(' ');
+  }
+  return user.email;
+}
+
+const STATUS_COLORS: Record<string, string> = {
+  PENDING: 'bg-yellow-100 text-yellow-800',
+  REVIEWED: 'bg-blue-100 text-blue-800',
+  RESOLVED: 'bg-green-100 text-green-800',
+  DISMISSED: 'bg-gray-100 text-gray-800',
+};
+
+export default function ReportsPage() {
+  const router = useRouter();
+  const [reports, setReports] = useState<UserReport[]>([]);
+  const [counts, setCounts] = useState<ReportCounts | null>(null);
+  const [loading, setLoading] = useState(true);
+  const [error, setError] = useState('');
+  const [statusFilter, setStatusFilter] = useState<string>('');
+  const [selectedReport, setSelectedReport] = useState<UserReport | null>(null);
+  const [adminNotes, setAdminNotes] = useState('');
+  const [updatingId, setUpdatingId] = useState<string | null>(null);
+
+  const fetchData = async () => {
+    try {
+      setLoading(true);
+      setError('');
+      const [reportsList, reportCounts] = await Promise.all([
+        userReportsService.getAllReports(statusFilter || undefined),
+        userReportsService.getReportCounts(),
+      ]);
+      setReports(reportsList);
+      setCounts(reportCounts);
+    } catch (err) {
+      const msg = getErrorMessage(err);
+      setError(msg);
+      if (msg.includes('Unauthorized')) router.push('/login');
+    } finally {
+      setLoading(false);
+    }
+  };
+
+  useEffect(() => {
+    fetchData();
+  }, [statusFilter]);
+
+  const handleUpdateStatus = async (reportId: string, status: string) => {
+    try {
+      setUpdatingId(reportId);
+      const updated = await userReportsService.updateReport(reportId, status, adminNotes || undefined);
+      setReports((prev) => prev.map((r) => (r.id === reportId ? updated : r)));
+      setSelectedReport(null);
+      setAdminNotes('');
+      // Refresh counts
+      const reportCounts = await userReportsService.getReportCounts();
+      setCounts(reportCounts);
+    } catch (err) {
+      setError(getErrorMessage(err));
+    } finally {
+      setUpdatingId(null);
+    }
+  };
+
+  return (
+    <div>
+      <h1 className="text-2xl font-bold text-gray-900 mb-6">User Reports</h1>
+
+      {/* Status Counts */}
+      {counts && (
+        <div className="grid grid-cols-2 md:grid-cols-5 gap-4 mb-6">
+          {[
+            { label: 'Total', value: counts.total, color: 'bg-gray-50' },
+            { label: 'Pending', value: counts.pending, color: 'bg-yellow-50' },
+            { label: 'Reviewed', value: counts.reviewed, color: 'bg-blue-50' },
+            { label: 'Resolved', value: counts.resolved, color: 'bg-green-50' },
+            { label: 'Dismissed', value: counts.dismissed, color: 'bg-gray-50' },
+          ].map((stat) => (
+            <div key={stat.label} className={`${stat.color} rounded-lg p-4 border border-gray-200`}>
+              <p className="text-sm text-gray-600">{stat.label}</p>
+              <p className="text-2xl font-bold text-gray-900">{stat.value}</p>
+            </div>
+          ))}
+        </div>
+      )}
+
+      {/* Filter */}
+      <div className="mb-4 flex items-center gap-3">
+        <label className="text-sm font-medium text-gray-700">Filter by status:</label>
+        <select
+          value={statusFilter}
+          onChange={(e) => setStatusFilter(e.target.value)}
+          className="px-3 py-2 border border-gray-300 rounded-lg text-sm text-gray-900 bg-white"
+        >
+          <option value="">All</option>
+          <option value="PENDING">Pending</option>
+          <option value="REVIEWED">Reviewed</option>
+          <option value="RESOLVED">Resolved</option>
+          <option value="DISMISSED">Dismissed</option>
+        </select>
+      </div>
+
+      {error && (
+        <div className="p-3 bg-red-50 border border-red-200 rounded-lg mb-4">
+          <p className="text-red-700 text-sm">{error}</p>
+        </div>
+      )}
+
+      {loading ? (
+        <div className="flex justify-center py-12">
+          <div className="animate-spin rounded-full h-8 w-8 border-b-2 border-blue-600"></div>
+        </div>
+      ) : reports.length === 0 ? (
+        <div className="text-center py-12 bg-white rounded-lg border border-gray-200">
+          <p className="text-gray-500">No reports found</p>
+        </div>
+      ) : (
+        <div className="bg-white rounded-lg shadow overflow-hidden">
+          <table className="min-w-full divide-y divide-gray-200">
+            <thead className="bg-gray-50">
+              <tr>
+                <th className="px-4 py-3 text-left text-xs font-medium text-gray-500 uppercase">Reporter</th>
+                <th className="px-4 py-3 text-left text-xs font-medium text-gray-500 uppercase">Reported User</th>
+                <th className="px-4 py-3 text-left text-xs font-medium text-gray-500 uppercase">Reason</th>
+                <th className="px-4 py-3 text-left text-xs font-medium text-gray-500 uppercase">Status</th>
+                <th className="px-4 py-3 text-left text-xs font-medium text-gray-500 uppercase">Date</th>
+                <th className="px-4 py-3 text-left text-xs font-medium text-gray-500 uppercase">Actions</th>
+              </tr>
+            </thead>
+            <tbody className="divide-y divide-gray-200">
+              {reports.map((report) => (
+                <tr key={report.id} className="hover:bg-gray-50">
+                  <td className="px-4 py-3">
+                    <p className="text-sm font-medium text-gray-900">{getUserName(report.reporter)}</p>
+                    <p className="text-xs text-gray-500">{report.reporter.email}</p>
+                  </td>
+                  <td className="px-4 py-3">
+                    <p className="text-sm font-medium text-gray-900">{getUserName(report.reportedUser)}</p>
+                    <p className="text-xs text-gray-500">{report.reportedUser.email}</p>
+                  </td>
+                  <td className="px-4 py-3">
+                    <p className="text-sm text-gray-900">{report.reason}</p>
+                    {report.description && (
+                      <p className="text-xs text-gray-500 mt-1 truncate max-w-[200px]">{report.description}</p>
+                    )}
+                  </td>
+                  <td className="px-4 py-3">
+                    <span className={`px-2 py-1 text-xs font-semibold rounded-full ${STATUS_COLORS[report.status]}`}>
+                      {report.status}
+                    </span>
+                  </td>
+                  <td className="px-4 py-3 text-sm text-gray-500">
+                    {new Date(report.createdAt).toLocaleDateString()}
+                  </td>
+                  <td className="px-4 py-3">
+                    <button
+                      onClick={() => {
+                        setSelectedReport(report);
+                        setAdminNotes(report.adminNotes || '');
+                      }}
+                      className="text-sm text-blue-600 hover:text-blue-800 font-medium"
+                    >
+                      Review
+                    </button>
+                  </td>
+                </tr>
+              ))}
+            </tbody>
+          </table>
+        </div>
+      )}
+
+      {/* Review Modal */}
+      {selectedReport && (
+        <div className="fixed inset-0 bg-black bg-opacity-50 flex items-center justify-center z-50">
+          <div className="bg-white rounded-lg shadow-xl max-w-lg w-full mx-4">
+            <div className="px-6 py-4 border-b border-gray-200">
+              <h3 className="text-lg font-semibold text-gray-900">Review Report</h3>
+            </div>
+            <div className="px-6 py-4 space-y-4">
+              <div>
+                <p className="text-sm font-medium text-gray-700">Reporter</p>
+                <p className="text-sm text-gray-900">{getUserName(selectedReport.reporter)} ({selectedReport.reporter.email})</p>
+              </div>
+              <div>
+                <p className="text-sm font-medium text-gray-700">Reported User</p>
+                <p className="text-sm text-gray-900">{getUserName(selectedReport.reportedUser)} ({selectedReport.reportedUser.email})</p>
+              </div>
+              <div>
+                <p className="text-sm font-medium text-gray-700">Reason</p>
+                <p className="text-sm text-gray-900">{selectedReport.reason}</p>
+              </div>
+              {selectedReport.description && (
+                <div>
+                  <p className="text-sm font-medium text-gray-700">Description</p>
+                  <p className="text-sm text-gray-900">{selectedReport.description}</p>
+                </div>
+              )}
+              <div>
+                <label className="text-sm font-medium text-gray-700 block mb-1">Admin Notes</label>
+                <textarea
+                  value={adminNotes}
+                  onChange={(e) => setAdminNotes(e.target.value)}
+                  rows={3}
+                  className="w-full px-3 py-2 border border-gray-300 rounded-lg text-sm text-gray-900 bg-white placeholder:text-gray-500"
+                  placeholder="Add notes about this report..."
+                />
+              </div>
+            </div>
+            <div className="px-6 py-4 border-t border-gray-200 flex flex-wrap gap-2 justify-end">
+              <button
+                onClick={() => { setSelectedReport(null); setAdminNotes(''); }}
+                className="px-4 py-2 border border-gray-300 text-gray-700 rounded-lg hover:bg-gray-50 transition-colors text-sm"
+              >
+                Cancel
+              </button>
+              <button
+                onClick={() => handleUpdateStatus(selectedReport.id, 'DISMISSED')}
+                disabled={updatingId === selectedReport.id}
+                className="px-4 py-2 bg-gray-600 text-white rounded-lg hover:bg-gray-700 transition-colors text-sm disabled:opacity-50"
+              >
+                Dismiss
+              </button>
+              <button
+                onClick={() => handleUpdateStatus(selectedReport.id, 'REVIEWED')}
+                disabled={updatingId === selectedReport.id}
+                className="px-4 py-2 bg-blue-600 text-white rounded-lg hover:bg-blue-700 transition-colors text-sm disabled:opacity-50"
+              >
+                Mark Reviewed
+              </button>
+              <button
+                onClick={() => handleUpdateStatus(selectedReport.id, 'RESOLVED')}
+                disabled={updatingId === selectedReport.id}
+                className="px-4 py-2 bg-green-600 text-white rounded-lg hover:bg-green-700 transition-colors text-sm disabled:opacity-50"
+              >
+                Resolve
+              </button>
+            </div>
+          </div>
+        </div>
+      )}
+    </div>
+  );
+}
diff --git a/src/components/Sidebar.tsx b/src/components/Sidebar.tsx
index e3dabc8..8a89f2d 100644
--- a/src/components/Sidebar.tsx
+++ b/src/components/Sidebar.tsx
@@ -91,6 +91,20 @@ const menuItems = [
       </svg>
     ),
   },
+  {
+    name: 'User Reports',
+    href: '/dashboard/reports',
+    icon: (
+      <svg className="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+        <path
+          strokeLinecap="round"
+          strokeLinejoin="round"
+          strokeWidth={2}
+          d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-2.5L13.732 4c-.77-.833-1.964-.833-2.732 0L4.082 16.5c-.77.833.192 2.5 1.732 2.5z"
+        />
+      </svg>
+    ),
+  },
   {
     name: 'Support Chat',
     href: '/dashboard/support-chat',
diff --git a/src/services/user-reports.service.ts b/src/services/user-reports.service.ts
new file mode 100644
index 0000000..4d5a612
--- /dev/null
+++ b/src/services/user-reports.service.ts
@@ -0,0 +1,51 @@
+import api, { ApiResponse } from './api';
+
+interface UserInfo {
+  id: string;
+  email: string;
+  userProfile: { firstName: string | null; lastName: string | null } | null;
+  agentProfile: { firstName: string | null; lastName: string | null } | null;
+}
+
+export interface UserReport {
+  id: string;
+  reporterId: string;
+  reportedUserId: string;
+  conversationId: string | null;
+  reason: string;
+  description: string | null;
+  status: 'PENDING' | 'REVIEWED' | 'RESOLVED' | 'DISMISSED';
+  adminNotes: string | null;
+  createdAt: string;
+  updatedAt: string;
+  reporter: UserInfo;
+  reportedUser: UserInfo;
+}
+
+export interface ReportCounts {
+  pending: number;
+  reviewed: number;
+  resolved: number;
+  dismissed: number;
+  total: number;
+}
+
+class UserReportsService {
+  async getAllReports(status?: string): Promise<UserReport[]> {
+    const params = status ? { status } : {};
+    const response = await api.get<ApiResponse<UserReport[]>>('/user-reports/admin/all', { params });
+    return response.data.data;
+  }
+
+  async getReportCounts(): Promise<ReportCounts> {
+    const response = await api.get<ApiResponse<ReportCounts>>('/user-reports/admin/counts');
+    return response.data.data;
+  }
+
+  async updateReport(id: string, status: string, adminNotes?: string): Promise<UserReport> {
+    const response = await api.patch<ApiResponse<UserReport>>(`/user-reports/admin/${id}`, { status, adminNotes });
+    return response.data.data;
+  }
+}
+
+export const userReportsService = new UserReportsService();