feat: Implement rich media messaging for images, files, and GIFs, and add message read/delivery status indicators.

package-lock.json

@@ -8,13 +8,19 @@
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@@ -1719,6 +1814,12 @@
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@@ -1778,6 +1879,12 @@
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@@ -2316,6 +2423,12 @@
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@@ -2372,6 +2485,15 @@
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+      "funding": {
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@@ -2886,6 +3026,57 @@
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+    "node_modules/nano-css": {
+      "version": "5.6.2",
+      "resolved": "https://registry.npmjs.org/nano-css/-/nano-css-5.6.2.tgz",
+      "integrity": "sha512-+6bHaC8dSDGALM1HJjOHVXpuastdu2xFoZlC77Jh4cg+33Zcgm+Gxd+1xsnpZK14eyHObSp82+ll5y3SX75liw==",
+      "license": "Unlicense",
+      "dependencies": {
+        "@jridgewell/sourcemap-codec": "^1.4.15",
+        "css-tree": "^1.1.2",
+        "csstype": "^3.1.2",
+        "fastest-stable-stringify": "^2.0.2",
+        "inline-style-prefixer": "^7.0.1",
+        "rtl-css-js": "^1.16.1",
+        "stacktrace-js": "^2.0.2",
+        "stylis": "^4.3.0"
+      },
+      "peerDependencies": {
+        "react": "*",
+        "react-dom": "*"
+      }
+    },
+    "node_modules/nano-css/node_modules/stylis": {
+      "version": "4.3.6",
+      "resolved": "https://registry.npmjs.org/stylis/-/stylis-4.3.6.tgz",
+      "integrity": "sha512-yQ3rwFWRfwNUY7H5vpU0wfdkNSnvnJinhF9830Swlaxl03zsOjCfmX0ugac+3LtK0lYSgwL/KXc8oYL3mG4YFQ==",
+      "license": "MIT"
+    },
     "node_modules/nanoid": {
       "version": "3.3.11",
       "resolved": "https://registry.npmjs.org/nanoid/-/nanoid-3.3.11.tgz",
@@ -5797,6 +6079,12 @@
         "node": "^10 || ^12 || >=14"
       }
     },
+    "node_modules/postcss-value-parser": {
+      "version": "4.2.0",
+      "resolved": "https://registry.npmjs.org/postcss-value-parser/-/postcss-value-parser-4.2.0.tgz",
+      "integrity": "sha512-1NNCs6uurfkVbeXG4S8JFT9t19m45ICnif8zWLd5oPSZ50QnwMfK+H3jv408d4jw/7Bttv5axS5IiHoLaVNHeQ==",
+      "license": "MIT"
+    },
     "node_modules/preact": {
       "version": "10.24.3",
       "resolved": "https://registry.npmjs.org/preact/-/preact-10.24.3.tgz",
@@ -5938,6 +6226,41 @@
         "react-dom": ">=16.6.0"
       }
     },
+    "node_modules/react-universal-interface": {
+      "version": "0.6.2",
+      "resolved": "https://registry.npmjs.org/react-universal-interface/-/react-universal-interface-0.6.2.tgz",
+      "integrity": "sha512-dg8yXdcQmvgR13RIlZbTRQOoUrDciFVoSBZILwjE2LFISxZZ8loVJKAkuzswl5js8BHda79bIb2b84ehU8IjXw==",
+      "peerDependencies": {
+        "react": "*",
+        "tslib": "*"
+      }
+    },
+    "node_modules/react-use": {
+      "version": "17.6.0",
+      "resolved": "https://registry.npmjs.org/react-use/-/react-use-17.6.0.tgz",
+      "integrity": "sha512-OmedEScUMKFfzn1Ir8dBxiLLSOzhKe/dPZwVxcujweSj45aNM7BEGPb9BEVIgVEqEXx6f3/TsXzwIktNgUR02g==",
+      "license": "Unlicense",
+      "dependencies": {
+        "@types/js-cookie": "^2.2.6",
+        "@xobotyi/scrollbar-width": "^1.9.5",
+        "copy-to-clipboard": "^3.3.1",
+        "fast-deep-equal": "^3.1.3",
+        "fast-shallow-equal": "^1.0.0",
+        "js-cookie": "^2.2.1",
+        "nano-css": "^5.6.2",
+        "react-universal-interface": "^0.6.2",
+        "resize-observer-polyfill": "^1.5.1",
+        "screenfull": "^5.1.0",
+        "set-harmonic-interval": "^1.0.1",
+        "throttle-debounce": "^3.0.1",
+        "ts-easing": "^0.2.0",
+        "tslib": "^2.1.0"
+      },
+      "peerDependencies": {
+        "react": "*",
+        "react-dom": "*"
+      }
+    },
     "node_modules/reflect.getprototypeof": {
       "version": "1.0.10",
       "resolved": "https://registry.npmjs.org/reflect.getprototypeof/-/reflect.getprototypeof-1.0.10.tgz",
@@ -5982,6 +6305,12 @@
         "url": "https://github.com/sponsors/ljharb"
       }
     },
+    "node_modules/resize-observer-polyfill": {
+      "version": "1.5.1",
+      "resolved": "https://registry.npmjs.org/resize-observer-polyfill/-/resize-observer-polyfill-1.5.1.tgz",
+      "integrity": "sha512-LwZrotdHOo12nQuZlHEmtuXdqGoOD0OhaxopaNFxWzInpEgaLWoVuAMbTzixuosCx2nEG58ngzW3vxdWoxIgdg==",
+      "license": "MIT"
+    },
     "node_modules/resolve": {
       "version": "1.22.11",
       "resolved": "https://registry.npmjs.org/resolve/-/resolve-1.22.11.tgz",
@@ -6032,6 +6361,15 @@
         "node": ">=0.10.0"
       }
     },
+    "node_modules/rtl-css-js": {
+      "version": "1.16.1",
+      "resolved": "https://registry.npmjs.org/rtl-css-js/-/rtl-css-js-1.16.1.tgz",
+      "integrity": "sha512-lRQgou1mu19e+Ya0LsTvKrVJ5TYUbqCVPAiImX3UfLTenarvPUl1QFdvu5Z3PYmHT9RCcwIfbjRQBntExyj3Zg==",
+      "license": "MIT",
+      "dependencies": {
+        "@babel/runtime": "^7.1.2"
+      }
+    },
     "node_modules/run-parallel": {
       "version": "1.2.0",
       "resolved": "https://registry.npmjs.org/run-parallel/-/run-parallel-1.2.0.tgz",
@@ -6117,6 +6455,18 @@
       "integrity": "sha512-eNv+WrVbKu1f3vbYJT/xtiF5syA5HPIMtf9IgY/nKg0sWqzAUEvqY/xm7OcZc/qafLx/iO9FgOmeSAp4v5ti/Q==",
       "license": "MIT"
     },
+    "node_modules/screenfull": {
+      "version": "5.2.0",
+      "resolved": "https://registry.npmjs.org/screenfull/-/screenfull-5.2.0.tgz",
+      "integrity": "sha512-9BakfsO2aUQN2K9Fdbj87RJIEZ82Q9IGim7FqM5OsebfoFC6ZHXgDq/KvniuLTPdeM8wY2o6Dj3WQ7KeQCj3cA==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=0.10.0"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/sindresorhus"
+      }
+    },
     "node_modules/semver": {
       "version": "6.3.1",
       "resolved": "https://registry.npmjs.org/semver/-/semver-6.3.1.tgz",
@@ -6161,6 +6511,15 @@
         "node": ">= 0.4"
       }
     },
+    "node_modules/set-harmonic-interval": {
+      "version": "1.0.1",
+      "resolved": "https://registry.npmjs.org/set-harmonic-interval/-/set-harmonic-interval-1.0.1.tgz",
+      "integrity": "sha512-AhICkFV84tBP1aWqPwLZqFvAwqEoVA9kxNMniGEUvzOlm4vLmOFLiTT3UZ6bziJTy4bOVpzWGTfSCbmaayGx8g==",
+      "license": "Unlicense",
+      "engines": {
+        "node": ">=6.9"
+      }
+    },
     "node_modules/set-proto": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/set-proto/-/set-proto-1.0.0.tgz",
@@ -6176,6 +6535,12 @@
         "node": ">= 0.4"
       }
     },
+    "node_modules/shallowequal": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/shallowequal/-/shallowequal-1.1.0.tgz",
+      "integrity": "sha512-y0m1JoUZSlPAjXVtPPW70aZWfIL/dSP7AFkRnniLCrK/8MDKog3TySTBmckD+RObVxH0v4Tox67+F14PdED2oQ==",
+      "license": "MIT"
+    },
     "node_modules/sharp": {
       "version": "0.34.5",
       "resolved": "https://registry.npmjs.org/sharp/-/sharp-0.34.5.tgz",
@@ -6386,6 +6751,51 @@
       "dev": true,
       "license": "MIT"
     },
+    "node_modules/stack-generator": {
+      "version": "2.0.10",
+      "resolved": "https://registry.npmjs.org/stack-generator/-/stack-generator-2.0.10.tgz",
+      "integrity": "sha512-mwnua/hkqM6pF4k8SnmZ2zfETsRUpWXREfA/goT8SLCV4iOFa4bzOX2nDipWAZFPTjLvQB82f5yaodMVhK0yJQ==",
+      "license": "MIT",
+      "dependencies": {
+        "stackframe": "^1.3.4"
+      }
+    },
+    "node_modules/stackframe": {
+      "version": "1.3.4",
+      "resolved": "https://registry.npmjs.org/stackframe/-/stackframe-1.3.4.tgz",
+      "integrity": "sha512-oeVtt7eWQS+Na6F//S4kJ2K2VbRlS9D43mAlMyVpVWovy9o+jfgH8O9agzANzaiLjclA0oYzUXEM4PurhSUChw==",
+      "license": "MIT"
+    },
+    "node_modules/stacktrace-gps": {
+      "version": "3.1.2",
+      "resolved": "https://registry.npmjs.org/stacktrace-gps/-/stacktrace-gps-3.1.2.tgz",
+      "integrity": "sha512-GcUgbO4Jsqqg6RxfyTHFiPxdPqF+3LFmQhm7MgCuYQOYuWyqxo5pwRPz5d/u6/WYJdEnWfK4r+jGbyD8TSggXQ==",
+      "license": "MIT",
+      "dependencies": {
+        "source-map": "0.5.6",
+        "stackframe": "^1.3.4"
+      }
+    },
+    "node_modules/stacktrace-gps/node_modules/source-map": {
+      "version": "0.5.6",
+      "resolved": "https://registry.npmjs.org/source-map/-/source-map-0.5.6.tgz",
+      "integrity": "sha512-MjZkVp0NHr5+TPihLcadqnlVoGIoWo4IBHptutGh9wI3ttUYvCG26HkSuDi+K6lsZ25syXJXcctwgyVCt//xqA==",
+      "license": "BSD-3-Clause",
+      "engines": {
+        "node": ">=0.10.0"
+      }
+    },
+    "node_modules/stacktrace-js": {
+      "version": "2.0.2",
+      "resolved": "https://registry.npmjs.org/stacktrace-js/-/stacktrace-js-2.0.2.tgz",
+      "integrity": "sha512-Je5vBeY4S1r/RnLydLl0TBTi3F2qdfWmYsGvtfZgEI+SCprPppaIhQf5nGcal4gI4cGpCV/duLcAzT1np6sQqg==",
+      "license": "MIT",
+      "dependencies": {
+        "error-stack-parser": "^2.0.6",
+        "stack-generator": "^2.0.5",
+        "stacktrace-gps": "^3.0.4"
+      }
+    },
     "node_modules/stop-iteration-iterator": {
       "version": "1.1.0",
       "resolved": "https://registry.npmjs.org/stop-iteration-iterator/-/stop-iteration-iterator-1.1.0.tgz",
@@ -6536,6 +6946,73 @@
         "url": "https://github.com/sponsors/sindresorhus"
       }
     },
+    "node_modules/styled-components": {
+      "version": "6.3.11",
+      "resolved": "https://registry.npmjs.org/styled-components/-/styled-components-6.3.11.tgz",
+      "integrity": "sha512-opzgceGlQ5rdZdGwf9ddLW7EM2F4L7tgsgLn6fFzQ2JgE5EVQ4HZwNkcgB1p8WfOBx1GEZP3fa66ajJmtXhSrA==",
+      "license": "MIT",
+      "dependencies": {
+        "@emotion/is-prop-valid": "1.4.0",
+        "@emotion/unitless": "0.10.0",
+        "@types/stylis": "4.2.7",
+        "css-to-react-native": "3.2.0",
+        "csstype": "3.2.3",
+        "postcss": "8.4.49",
+        "shallowequal": "1.1.0",
+        "stylis": "4.3.6",
+        "tslib": "2.8.1"
+      },
+      "engines": {
+        "node": ">= 16"
+      },
+      "funding": {
+        "type": "opencollective",
+        "url": "https://opencollective.com/styled-components"
+      },
+      "peerDependencies": {
+        "react": ">= 16.8.0",
+        "react-dom": ">= 16.8.0"
+      },
+      "peerDependenciesMeta": {
+        "react-dom": {
+          "optional": true
+        }
+      }
+    },
+    "node_modules/styled-components/node_modules/postcss": {
+      "version": "8.4.49",
+      "resolved": "https://registry.npmjs.org/postcss/-/postcss-8.4.49.tgz",
+      "integrity": "sha512-OCVPnIObs4N29kxTjzLfUryOkvZEq+pf8jTF0lg8E7uETuWHA+v7j3c/xJmiqpX450191LlmZfUKkXxkTry7nA==",
+      "funding": [
+        {
+          "type": "opencollective",
+          "url": "https://opencollective.com/postcss/"
+        },
+        {
+          "type": "tidelift",
+          "url": "https://tidelift.com/funding/github/npm/postcss"
+        },
+        {
+          "type": "github",
+          "url": "https://github.com/sponsors/ai"
+        }
+      ],
+      "license": "MIT",
+      "dependencies": {
+        "nanoid": "^3.3.7",
+        "picocolors": "^1.1.1",
+        "source-map-js": "^1.2.1"
+      },
+      "engines": {
+        "node": "^10 || ^12 || >=14"
+      }
+    },
+    "node_modules/styled-components/node_modules/stylis": {
+      "version": "4.3.6",
+      "resolved": "https://registry.npmjs.org/stylis/-/stylis-4.3.6.tgz",
+      "integrity": "sha512-yQ3rwFWRfwNUY7H5vpU0wfdkNSnvnJinhF9830Swlaxl03zsOjCfmX0ugac+3LtK0lYSgwL/KXc8oYL3mG4YFQ==",
+      "license": "MIT"
+    },
     "node_modules/styled-jsx": {
       "version": "5.1.6",
       "resolved": "https://registry.npmjs.org/styled-jsx/-/styled-jsx-5.1.6.tgz",
@@ -6611,6 +7088,15 @@
         "url": "https://opencollective.com/webpack"
       }
     },
+    "node_modules/throttle-debounce": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/throttle-debounce/-/throttle-debounce-3.0.1.tgz",
+      "integrity": "sha512-dTEWWNu6JmeVXY0ZYoPuH5cRIwc0MeGbJwah9KUNYSJwommQpCzTySTpEe8Gs1J23aeWEuAobe4Ag7EHVt/LOg==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=10"
+      }
+    },
     "node_modules/tinyglobby": {
       "version": "0.2.15",
       "resolved": "https://registry.npmjs.org/tinyglobby/-/tinyglobby-0.2.15.tgz",
@@ -6654,6 +7140,12 @@
         "node": ">=8.0"
       }
     },
+    "node_modules/toggle-selection": {
+      "version": "1.0.6",
+      "resolved": "https://registry.npmjs.org/toggle-selection/-/toggle-selection-1.0.6.tgz",
+      "integrity": "sha512-BiZS+C1OS8g/q2RRbJmy59xpyghNBqrr6k5L/uKBGRsTfxmu3ffiRnd8mlGPUVayg8pvfi5urfnu8TU7DVOkLQ==",
+      "license": "MIT"
+    },
     "node_modules/ts-api-utils": {
       "version": "2.4.0",
       "resolved": "https://registry.npmjs.org/ts-api-utils/-/ts-api-utils-2.4.0.tgz",
@@ -6667,6 +7159,12 @@
         "typescript": ">=4.8.4"
       }
     },
+    "node_modules/ts-easing": {
+      "version": "0.2.0",
+      "resolved": "https://registry.npmjs.org/ts-easing/-/ts-easing-0.2.0.tgz",
+      "integrity": "sha512-Z86EW+fFFh/IFB1fqQ3/+7Zpf9t2ebOAxNI/V6Wo7r5gqiqtxmgTlQ1qbqQcjLKYeSHPTsEmvlJUDg/EuL0uHQ==",
+      "license": "Unlicense"
+    },
     "node_modules/tsconfig-paths": {
       "version": "3.15.0",
       "resolved": "https://registry.npmjs.org/tsconfig-paths/-/tsconfig-paths-3.15.0.tgz",
@@ -6944,6 +7442,19 @@
         }
       }
     },
+    "node_modules/uuid": {
+      "version": "9.0.1",
+      "resolved": "https://registry.npmjs.org/uuid/-/uuid-9.0.1.tgz",
+      "integrity": "sha512-b+1eJOlsR9K8HJpow9Ok3fiWOWSIcIzXodvv0rQjVoOVNpWMpxf1wZNpt4y9h10odCNrqnYp1OBzRktckBe3sA==",
+      "funding": [
+        "https://github.com/sponsors/broofa",
+        "https://github.com/sponsors/ctavan"
+      ],
+      "license": "MIT",
+      "bin": {
+        "uuid": "dist/bin/uuid"
+      }
+    },
     "node_modules/which": {
       "version": "2.0.2",
       "resolved": "https://registry.npmjs.org/which/-/which-2.0.2.tgz",

package.json

@@ -9,13 +9,19 @@
     "lint": "eslint"
   },
   "dependencies": {
+    "@emoji-mart/data": "^1.2.1",
+    "@emoji-mart/react": "^1.1.1",
+    "@giphy/js-fetch-api": "^5.7.0",
+    "@giphy/react-components": "^10.1.1",
     "axios": "^1.13.2",
+    "emoji-mart": "^5.6.0",
     "next": "16.1.0",
     "next-auth": "^5.0.0-beta.30",
     "react": "19.2.3",
     "react-dom": "19.2.3",
     "react-select": "^5.10.2",
-    "socket.io-client": "^4.8.3"
+    "socket.io-client": "^4.8.3",
+    "styled-components": "^6.3.11"
   },
   "devDependencies": {
     "@tailwindcss/postcss": "^4",

public/assets/icons/tick-double-blue.svg

@@ -0,0 +1,4 @@
+<svg width="16" height="11" viewBox="0 0 16 11" fill="none" xmlns="http://www.w3.org/2000/svg">
+  <path d="M1 5.5L4.5 9L11 1" stroke="#3b82f6" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/>
+  <path d="M5 5.5L8.5 9L15 1" stroke="#3b82f6" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

public/assets/icons/tick-double-gray.svg

@@ -0,0 +1,4 @@
+<svg width="16" height="11" viewBox="0 0 16 11" fill="none" xmlns="http://www.w3.org/2000/svg">
+  <path d="M1 5.5L4.5 9L11 1" stroke="#00293D" stroke-opacity="0.4" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/>
+  <path d="M5 5.5L8.5 9L15 1" stroke="#00293D" stroke-opacity="0.4" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

public/assets/icons/tick-single-gray.svg

@@ -0,0 +1,3 @@
+<svg width="11" height="11" viewBox="0 0 11 11" fill="none" xmlns="http://www.w3.org/2000/svg">
+  <path d="M1 5.5L4.5 9L10 1" stroke="#00293D" stroke-opacity="0.4" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/>
+</svg>

src/app/(agent)/layout.tsx

@@ -5,6 +5,7 @@ import { useRouter } from 'next/navigation';
 import { useEffect } from 'react';
 import { Footer } from '@/components/layout/Footer';
 import { CommonHeader } from '@/components/layout/CommonHeader';
+import { PresenceProvider } from '@/components/providers/presence-provider';
 
 export default function AgentLayout({
   children,
@@ -38,6 +39,7 @@ export default function AgentLayout({
   }
 
   return (
+    <PresenceProvider>
       <div className="min-h-screen bg-white flex flex-col">
         {/* Main Content Area */}
         <main className="flex-1">
@@ -55,5 +57,6 @@ export default function AgentLayout({
         {/* Footer */}
         <Footer />
       </div>
+    </PresenceProvider>
   );
 }

src/app/(user)/layout.tsx

@@ -5,6 +5,7 @@ import { useRouter, usePathname } from 'next/navigation';
 import { useEffect } from 'react';
 import { Footer } from '@/components/layout/Footer';
 import { CommonHeader } from '@/components/layout/CommonHeader';
+import { PresenceProvider } from '@/components/providers/presence-provider';
 
 // Pages that don't require authentication
 const publicPaths = [
@@ -77,6 +78,7 @@ export default function UserLayout({
   }
 
   return (
+    <PresenceProvider>
       <div className="min-h-screen flex flex-col">
         {isDashboard ? (
           <>
@@ -110,5 +112,6 @@ export default function UserLayout({
         {/* Footer */}
         <Footer />
       </div>
+    </PresenceProvider>
   );
 }

src/components/message/MessageInput.tsx

@@ -2,32 +2,55 @@
 
 import Image from 'next/image';
 import { useState, useRef, useEffect, useCallback } from 'react';
+import data from '@emoji-mart/data';
+import Picker from '@emoji-mart/react';
+import { GiphyFetch } from '@giphy/js-fetch-api';
+import { Grid } from '@giphy/react-components';
+
+const gf = new GiphyFetch(process.env.NEXT_PUBLIC_GIPHY_API_KEY || '');
+
+interface AttachedFile {
+  file: File;
+  preview?: string; // Object URL for image preview
+  messageType: 'IMAGE' | 'FILE';
+}
 
 interface MessageInputProps {
   onSend?: (message: string) => void;
+  onSendGif?: (gifUrl: string) => void;
+  onSendFile?: (file: File, messageType: 'IMAGE' | 'FILE') => void;
   onTypingStart?: () => void;
   onTypingStop?: () => void;
+  isUploading?: boolean;
 }
 
-export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInputProps) {
+export function MessageInput({ onSend, onSendGif, onSendFile, onTypingStart, onTypingStop, isUploading }: MessageInputProps) {
   const [message, setMessage] = useState('');
+  const [showEmojiPicker, setShowEmojiPicker] = useState(false);
+  const [showGifPicker, setShowGifPicker] = useState(false);
+  const [gifSearchQuery, setGifSearchQuery] = useState('');
+  const [attachedFile, setAttachedFile] = useState<AttachedFile | null>(null);
   const typingTimeoutRef = useRef<NodeJS.Timeout | null>(null);
   const isTypingRef = useRef(false);
+  const textareaRef = useRef<HTMLTextAreaElement>(null);
+  const emojiPickerRef = useRef<HTMLDivElement>(null);
+  const gifPickerRef = useRef<HTMLDivElement>(null);
+  const emojiButtonRef = useRef<HTMLButtonElement>(null);
+  const gifButtonRef = useRef<HTMLButtonElement>(null);
+  const imageInputRef = useRef<HTMLInputElement>(null);
+  const fileInputRef = useRef<HTMLInputElement>(null);
 
   // Handle typing indicator
   const handleTyping = useCallback(() => {
-    // Start typing indicator
     if (!isTypingRef.current && onTypingStart) {
       isTypingRef.current = true;
       onTypingStart();
     }
 
-    // Clear existing timeout
     if (typingTimeoutRef.current) {
       clearTimeout(typingTimeoutRef.current);
     }
 
-    // Set timeout to stop typing indicator after 2 seconds of inactivity
     typingTimeoutRef.current = setTimeout(() => {
       if (isTypingRef.current && onTypingStop) {
         isTypingRef.current = false;
@@ -48,9 +71,90 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
     };
   }, [onTypingStop]);
 
+  // Close pickers on click outside
+  useEffect(() => {
+    const handleClickOutside = (e: MouseEvent) => {
+      if (
+        showEmojiPicker &&
+        emojiPickerRef.current &&
+        !emojiPickerRef.current.contains(e.target as Node) &&
+        emojiButtonRef.current &&
+        !emojiButtonRef.current.contains(e.target as Node)
+      ) {
+        setShowEmojiPicker(false);
+      }
+      if (
+        showGifPicker &&
+        gifPickerRef.current &&
+        !gifPickerRef.current.contains(e.target as Node) &&
+        gifButtonRef.current &&
+        !gifButtonRef.current.contains(e.target as Node)
+      ) {
+        setShowGifPicker(false);
+      }
+    };
+
+    document.addEventListener('mousedown', handleClickOutside);
+    return () => document.removeEventListener('mousedown', handleClickOutside);
+  }, [showEmojiPicker, showGifPicker]);
+
+  // Clean up object URL on unmount or when file changes
+  useEffect(() => {
+    return () => {
+      if (attachedFile?.preview) {
+        URL.revokeObjectURL(attachedFile.preview);
+      }
+    };
+  }, [attachedFile]);
+
+  const handleImageSelect = (e: React.ChangeEvent<HTMLInputElement>) => {
+    const file = e.target.files?.[0];
+    if (!file) return;
+    const preview = URL.createObjectURL(file);
+    setAttachedFile({ file, preview, messageType: 'IMAGE' });
+    // Reset input so same file can be selected again
+    e.target.value = '';
+  };
+
+  const handleFileSelect = (e: React.ChangeEvent<HTMLInputElement>) => {
+    const file = e.target.files?.[0];
+    if (!file) return;
+    setAttachedFile({ file, messageType: 'FILE' });
+    e.target.value = '';
+  };
+
+  const removeAttachment = () => {
+    if (attachedFile?.preview) {
+      URL.revokeObjectURL(attachedFile.preview);
+    }
+    setAttachedFile(null);
+  };
+
+  const formatFileSize = (bytes: number): string => {
+    if (bytes < 1024) return `${bytes} B`;
+    if (bytes < 1024 * 1024) return `${(bytes / 1024).toFixed(1)} KB`;
+    return `${(bytes / (1024 * 1024)).toFixed(1)} MB`;
+  };
+
   const handleSend = () => {
+    // Send attached file
+    if (attachedFile && onSendFile) {
+      if (typingTimeoutRef.current) {
+        clearTimeout(typingTimeoutRef.current);
+      }
+      if (isTypingRef.current && onTypingStop) {
+        isTypingRef.current = false;
+        onTypingStop();
+      }
+
+      onSendFile(attachedFile.file, attachedFile.messageType);
+      removeAttachment();
+      setMessage('');
+      return;
+    }
+
+    // Send text message
     if (message.trim() && onSend) {
-      // Stop typing indicator before sending
       if (typingTimeoutRef.current) {
         clearTimeout(typingTimeoutRef.current);
       }
@@ -67,7 +171,7 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
   const handleKeyDown = (e: React.KeyboardEvent) => {
     if (e.key === 'Enter' && !e.shiftKey) {
       e.preventDefault();
-      handleSend();
+      if (!isUploading) handleSend();
     }
   };
 
@@ -76,11 +180,122 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
     handleTyping();
   };
 
+  const handleEmojiSelect = (emoji: { native: string }) => {
+    const textarea = textareaRef.current;
+    if (textarea) {
+      const start = textarea.selectionStart;
+      const end = textarea.selectionEnd;
+      const newMessage = message.slice(0, start) + emoji.native + message.slice(end);
+      setMessage(newMessage);
+      // Restore cursor position after emoji
+      setTimeout(() => {
+        textarea.selectionStart = textarea.selectionEnd = start + emoji.native.length;
+        textarea.focus();
+      }, 0);
+    } else {
+      setMessage((prev) => prev + emoji.native);
+    }
+  };
+
+  const handleGifSelect = (gif: { images: { original: { url: string } } }, e: React.SyntheticEvent) => {
+    e.preventDefault();
+    const gifUrl = gif.images.original.url;
+    if (onSendGif) {
+      onSendGif(gifUrl);
+    }
+    setShowGifPicker(false);
+    setGifSearchQuery('');
+  };
+
+  const toggleEmojiPicker = () => {
+    setShowEmojiPicker((prev) => !prev);
+    setShowGifPicker(false);
+  };
+
+  const toggleGifPicker = () => {
+    setShowGifPicker((prev) => !prev);
+    setShowEmojiPicker(false);
+  };
+
+  const fetchGifs = useCallback(
+    (offset: number) => {
+      if (gifSearchQuery.trim()) {
+        return gf.search(gifSearchQuery, { offset, limit: 10 });
+      }
+      return gf.trending({ offset, limit: 10 });
+    },
+    [gifSearchQuery]
+  );
+
+  const canSend = message.trim() || attachedFile;
+
   return (
     <div className="border border-[#00293d]/10 rounded-[20px] bg-white p-4">
+      {/* Hidden file inputs */}
+      <input
+        ref={imageInputRef}
+        type="file"
+        accept="image/jpeg,image/png,image/webp,image/gif"
+        onChange={handleImageSelect}
+        className="hidden"
+      />
+      <input
+        ref={fileInputRef}
+        type="file"
+        accept=".pdf,.doc,.docx,application/pdf,application/msword,application/vnd.openxmlformats-officedocument.wordprocessingml.document"
+        onChange={handleFileSelect}
+        className="hidden"
+      />
+
+      {/* Attachment preview area */}
+      {attachedFile && (
+        <div className="border border-[#00293d]/10 rounded-[15px] p-3 mb-3 bg-[#00293d]/[0.02]">
+          <div className="flex items-center gap-3">
+            {attachedFile.messageType === 'IMAGE' && attachedFile.preview ? (
+              <img
+                src={attachedFile.preview}
+                alt="Preview"
+                className="w-[80px] h-[80px] object-cover rounded-[10px]"
+              />
+            ) : (
+              <div className="w-[50px] h-[50px] bg-[#e58625]/10 rounded-[10px] flex items-center justify-center flex-shrink-0">
+                <Image
+                  src="/assets/icons/attachment-icon.svg"
+                  alt="File"
+                  width={22}
+                  height={12}
+                />
+              </div>
+            )}
+            <div className="flex-1 min-w-0">
+              <p className="font-serif font-normal text-[14px] leading-[19px] text-[#00293D] truncate">
+                {attachedFile.file.name}
+              </p>
+              <p className="font-serif font-normal text-[12px] leading-[16px] text-[#00293D]/50">
+                {formatFileSize(attachedFile.file.size)}
+              </p>
+            </div>
+            <button
+              onClick={removeAttachment}
+              className="p-1 hover:bg-gray-100 rounded-full transition-colors cursor-pointer flex-shrink-0"
+              title="Remove attachment"
+            >
+              <Image
+                src="/assets/icons/close-icon.svg"
+                alt="Remove"
+                width={20}
+                height={20}
+                className="opacity-50"
+              />
+            </button>
+          </div>
+        </div>
+      )}
+
       {/* Text input area */}
       <div className="border border-[#00293d]/10 rounded-[20px] p-4 mb-3">
         <textarea
+          ref={textareaRef}
           value={message}
           onChange={handleChange}
           onKeyDown={handleKeyDown}
@@ -93,7 +308,11 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
       <div className="flex items-center justify-between">
         {/* Attachment buttons */}
         <div className="flex items-center gap-3">
-          <button className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer">
+          <button
+            onClick={() => imageInputRef.current?.click()}
+            className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer"
+            title="Attach image"
+          >
             <Image
               src="/assets/icons/gallery-icon.svg"
               alt="Add image"
@@ -101,15 +320,26 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
               height={24}
             />
           </button>
-          <button className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer">
+          <button
+            onClick={() => fileInputRef.current?.click()}
+            className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer"
+            title="Attach file"
+          >
             <Image
               src="/assets/icons/chain-icon.svg"
-              alt="Add link"
+              alt="Attach file"
               width={24}
               height={24}
             />
           </button>
-          <button className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer">
+
+          {/* GIF button with picker */}
+          <div className="relative">
+            <button
+              ref={gifButtonRef}
+              onClick={toggleGifPicker}
+              className={`p-1.5 rounded-lg transition-colors cursor-pointer ${showGifPicker ? 'bg-[#e58625]/20' : 'hover:bg-gray-100'}`}
+            >
               <Image
                 src="/assets/icons/gif-icon.svg"
                 alt="Add GIF"
@@ -117,7 +347,47 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
                 height={24}
               />
             </button>
-          <button className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer">
+            {showGifPicker && (
+              <div
+                ref={gifPickerRef}
+                className="absolute bottom-full left-0 mb-2 z-50 bg-white border border-[#00293d]/10 rounded-[15px] shadow-lg overflow-hidden"
+                style={{ width: '360px', height: '420px' }}
+              >
+                <div className="p-3 border-b border-[#00293d]/10">
+                  <input
+                    type="text"
+                    value={gifSearchQuery}
+                    onChange={(e) => setGifSearchQuery(e.target.value)}
+                    placeholder="Search GIFs..."
+                    className="w-full px-3 py-2 border border-[#00293d]/10 rounded-[10px] font-serif text-[14px] text-[#00293D] placeholder-[#00293D]/50 focus:outline-none focus:border-[#e58625]"
+                    autoFocus
+                  />
+                </div>
+                <div className="overflow-y-auto" style={{ height: 'calc(100% - 56px)' }}>
+                  <Grid
+                    key={gifSearchQuery}
+                    fetchGifs={fetchGifs}
+                    width={356}
+                    columns={2}
+                    gutter={6}
+                    noLink
+                    onGifClick={handleGifSelect}
+                  />
+                </div>
+                <div className="absolute bottom-2 right-3 bg-white/80 rounded px-1.5 py-0.5">
+                  <span className="font-serif text-[10px] text-[#00293D]/40">Powered by GIPHY</span>
+                </div>
+              </div>
+            )}
+          </div>
+
+          {/* Emoji button with picker */}
+          <div className="relative">
+            <button
+              ref={emojiButtonRef}
+              onClick={toggleEmojiPicker}
+              className={`p-1.5 rounded-lg transition-colors cursor-pointer ${showEmojiPicker ? 'bg-[#e58625]/20' : 'hover:bg-gray-100'}`}
+            >
               <Image
                 src="/assets/icons/emoji-icon.svg"
                 alt="Add emoji"
@@ -125,20 +395,32 @@ export function MessageInput({ onSend, onTypingStart, onTypingStop }: MessageInp
                 height={24}
               />
             </button>
+            {showEmojiPicker && (
+              <div ref={emojiPickerRef} className="absolute bottom-full left-0 mb-2 z-50">
+                <Picker
+                  data={data}
+                  onEmojiSelect={handleEmojiSelect}
+                  theme="light"
+                  previewPosition="none"
+                  skinTonePosition="search"
+                />
+              </div>
+            )}
+          </div>
         </div>
 
         {/* Send button and more options */}
         <div className="flex items-center gap-2">
           <button
             onClick={handleSend}
-            disabled={!message.trim()}
+            disabled={!canSend || isUploading}
             className={`px-4 py-1.5 font-serif font-normal text-[14px] leading-[19px] rounded-[15px] transition-colors cursor-pointer ${
-              message.trim()
+              canSend && !isUploading
                 ? 'bg-[#e58625] text-[#00293d] hover:bg-[#d47720]'
                 : 'bg-[#e58625]/50 text-[#00293d]/50 cursor-not-allowed'
             }`}
           >
-            Send
+            {isUploading ? 'Uploading...' : 'Send'}
           </button>
           <button className="p-1.5 hover:bg-gray-100 rounded-lg transition-colors cursor-pointer">
             <Image

src/components/message/MessagingPage.tsx

@@ -8,7 +8,7 @@ import { MessageInput } from './MessageInput';
 import { useMessaging } from '@/hooks/useMessaging';
 import { connectionRequestsService, type ConnectionRequest } from '@/services/connection-requests.service';
 import { uploadService } from '@/services/upload.service';
-import type { Conversation, Message } from '@/types/messaging';
+import type { Conversation, Message, MessageType } from '@/types/messaging';
 
 // Helper to get a valid avatar URL (must start with http://, https://, or /)
 function getValidAvatarUrl(avatar: string | null | undefined): string {
@@ -110,12 +110,15 @@ export function MessagingPage() {
   } = useMessaging();
 
   const [searchQuery, setSearchQuery] = useState('');
+  const [isUploading, setIsUploading] = useState(false);
   const [showScrollButton, setShowScrollButton] = useState(false);
   const [connectedAgents, setConnectedAgents] = useState<ConnectedAgent[]>([]);
   const [isLoadingAgents, setIsLoadingAgents] = useState(false);
   const [isStartingConversation, setIsStartingConversation] = useState<string | null>(null);
   // Store converted avatar URLs by conversation ID
   const [conversationAvatarUrls, setConversationAvatarUrls] = useState<Record<string, string>>({});
+  // Store converted file URLs by message ID (for S3-stored images/files)
+  const [messageFileUrls, setMessageFileUrls] = useState<Record<string, string>>({});
   const messagesContainerRef = useRef<HTMLDivElement>(null);
   const messagesEndRef = useRef<HTMLDivElement>(null);
   const justSwitchedConversationRef = useRef(false);
@@ -246,6 +249,39 @@ export function MessagingPage() {
     convertCurrentAvatar();
   }, [currentConversation]);
 
+  // Convert S3 keys to presigned download URLs for message attachments
+  useEffect(() => {
+    const convertFileUrls = async () => {
+      for (const msg of messages) {
+        if ((msg.messageType === 'IMAGE' || msg.messageType === 'FILE') && msg.fileUrl) {
+          // Skip if already converted
+          if (messageFileUrls[msg.id]) continue;
+          // Skip if it's already an accessible URL (e.g., Giphy GIF URLs)
+          if (msg.fileUrl.startsWith('http://') || msg.fileUrl.startsWith('https://')) {
+            setMessageFileUrls(prev => ({ ...prev, [msg.id]: msg.fileUrl! }));
+            continue;
+          }
+          // Convert S3 key to presigned download URL
+          try {
+            const presignedUrl = await uploadService.getPresignedDownloadUrl(msg.fileUrl);
+            setMessageFileUrls(prev => ({ ...prev, [msg.id]: presignedUrl }));
+          } catch {
+            // Keep original if conversion fails
+          }
+        }
+      }
+    };
+
+    if (messages.length > 0) {
+      convertFileUrls();
+    }
+  }, [messages]);
+
+  // Clear cached file URLs when switching conversations
+  useEffect(() => {
+    setMessageFileUrls({});
+  }, [currentConversation?.id]);
+
   // Handle starting a new conversation with an agent
   const handleStartConversation = useCallback(async (agentProfileId: string) => {
     setIsStartingConversation(agentProfileId);
@@ -265,6 +301,35 @@ export function MessagingPage() {
     await sendMessage(content);
   }, [sendMessage]);
 
+  // Handle sending a GIF
+  const handleSendGif = useCallback(async (gifUrl: string) => {
+    await sendMessage(gifUrl, 'IMAGE' as MessageType, { fileUrl: gifUrl, mimeType: 'image/gif' });
+  }, [sendMessage]);
+
+  // Handle sending a file (image or document)
+  const handleSendFile = useCallback(async (file: File, messageType: 'IMAGE' | 'FILE') => {
+    setIsUploading(true);
+    try {
+      const uploaded = await uploadService.uploadMessageFile(file);
+      // uploaded.url is the S3 key (not a full URL)
+      const content = messageType === 'IMAGE' ? 'Sent an image' : 'Sent a file';
+      await sendMessage(
+        content,
+        messageType as MessageType,
+        {
+          fileUrl: uploaded.url,
+          mimeType: file.type,
+          fileName: file.name,
+          fileSize: file.size,
+        }
+      );
+    } catch (error) {
+      console.error('Failed to upload file:', error);
+    } finally {
+      setIsUploading(false);
+    }
+  }, [sendMessage]);
+
   // Handle typing events
   const handleTypingStart = useCallback(() => {
     startTyping();
@@ -599,16 +664,64 @@ export function MessagingPage() {
                               className={`flex ${isOwn ? 'justify-end' : 'justify-start'}`}
                             >
                               <div
-                                className={`max-w-[70%] rounded-[15px] px-4 py-3 ${
+                                className={`max-w-[70%] rounded-[15px] ${
+                                  message.messageType === 'IMAGE' ? 'p-1' : 'px-4 py-3'
+                                } ${
                                   isOwn
                                     ? 'bg-[#e58625] text-[#00293D]'
                                     : 'bg-[#00293d]/10 text-[#00293D]'
                                 }`}
                               >
+                                {message.messageType === 'IMAGE' ? (
+                                  messageFileUrls[message.id] ? (
+                                    <img
+                                      src={messageFileUrls[message.id]}
+                                      alt={message.fileName || 'Image'}
+                                      className="rounded-[12px] max-w-full cursor-pointer"
+                                      style={{ maxHeight: '250px' }}
+                                      onClick={() => window.open(messageFileUrls[message.id], '_blank')}
+                                    />
+                                  ) : (
+                                    <div className="w-[200px] h-[150px] rounded-[12px] bg-black/5 flex items-center justify-center">
+                                      <div className="animate-spin rounded-full h-6 w-6 border-b-2 border-[#00293d]" />
+                                    </div>
+                                  )
+                                ) : message.messageType === 'FILE' ? (
+                                  <a
+                                    href={messageFileUrls[message.id] || '#'}
+                                    target="_blank"
+                                    rel="noopener noreferrer"
+                                    className="flex items-center gap-3 no-underline"
+                                  >
+                                    <div className={`w-[40px] h-[40px] rounded-[8px] flex items-center justify-center flex-shrink-0 ${isOwn ? 'bg-[#00293D]/10' : 'bg-[#e58625]/10'}`}>
+                                      <Image
+                                        src="/assets/icons/attachment-icon.svg"
+                                        alt="File"
+                                        width={20}
+                                        height={11}
+                                      />
+                                    </div>
+                                    <div className="min-w-0">
+                                      <p className="font-serif font-medium text-[14px] leading-[19px] truncate">
+                                        {message.fileName || message.content}
+                                      </p>
+                                      {message.fileSize && (
+                                        <p className={`font-serif font-normal text-[12px] leading-[16px] ${isOwn ? 'text-[#00293D]/70' : 'text-[#00293D]/50'}`}>
+                                          {message.fileSize < 1024
+                                            ? `${message.fileSize} B`
+                                            : message.fileSize < 1024 * 1024
+                                              ? `${(message.fileSize / 1024).toFixed(1)} KB`
+                                              : `${(message.fileSize / (1024 * 1024)).toFixed(1)} MB`}
+                                        </p>
+                                      )}
+                                    </div>
+                                  </a>
+                                ) : (
                                   <p className="font-serif font-normal text-[14px] leading-[19px]">
                                     {message.content}
                                   </p>
-                                <div className={`flex items-center gap-2 mt-1 ${isOwn ? 'justify-end' : 'justify-start'}`}>
+                                )}
+                                <div className={`flex items-center gap-2 mt-1 ${message.messageType === 'IMAGE' ? 'px-2 pb-1' : ''} ${isOwn ? 'justify-end' : 'justify-start'}`}>
                                   <p
                                     className={`font-serif font-normal text-[12px] leading-[16px] ${
                                       isOwn ? 'text-[#00293D]/70' : 'text-[#00293D]/50'
@@ -617,8 +730,14 @@ export function MessagingPage() {
                                     {formatMessageTime(message.createdAt)}
                                   </p>
                                   {isOwn && (
-                                    <span className={`text-[10px] ${message.status === 'READ' ? 'text-blue-500' : 'text-[#00293D]/50'}`}>
+                                    <span className="inline-flex items-center">
-                                      {message.status === 'READ' ? '✓✓' : message.status === 'DELIVERED' ? '✓✓' : '✓'}
+                                      {message.status === 'READ' ? (
+                                        <Image src="/assets/icons/tick-double-blue.svg" alt="Read" width={16} height={11} />
+                                      ) : message.status === 'DELIVERED' ? (
+                                        <Image src="/assets/icons/tick-double-gray.svg" alt="Delivered" width={16} height={11} />
+                                      ) : (
+                                        <Image src="/assets/icons/tick-single-gray.svg" alt="Sent" width={11} height={11} />
+                                      )}
                                     </span>
                                   )}
                                 </div>
@@ -669,8 +788,11 @@ export function MessagingPage() {
                 {/* Message input */}
                 <MessageInput
                   onSend={handleSendMessage}
+                  onSendGif={handleSendGif}
+                  onSendFile={handleSendFile}
                   onTypingStart={handleTypingStart}
                   onTypingStop={handleTypingStop}
+                  isUploading={isUploading}
                 />
               </>
             ) : (

src/components/providers/presence-provider.tsx

@@ -0,0 +1,166 @@
+'use client';
+
+import { useEffect, useRef, useCallback } from 'react';
+import { useSession } from 'next-auth/react';
+import { socketService } from '@/services';
+
+// Disconnect after 3 minutes of tab being hidden
+const VISIBILITY_TIMEOUT = 3 * 60 * 1000;
+// Disconnect after 5 minutes of no user interaction
+const IDLE_TIMEOUT = 5 * 60 * 1000;
+
+/**
+ * PresenceProvider handles user online/offline presence globally.
+ * - Connects socket on login (marks user online on the backend)
+ * - Disconnects socket when tab is hidden for too long or user is idle
+ * - Handles auth error recovery (token refresh + reconnect)
+ */
+export function PresenceProvider({ children }: { children: React.ReactNode }) {
+  const { data: session, status } = useSession();
+  const idleTimerRef = useRef<NodeJS.Timeout | null>(null);
+  const visibilityTimerRef = useRef<NodeJS.Timeout | null>(null);
+  const isIdleRef = useRef(false);
+  const isConnectedRef = useRef(false);
+  const hasInitializedRef = useRef(false);
+
+  const getAccessToken = useCallback(() => {
+    if (typeof window !== 'undefined') {
+      return localStorage.getItem('accessToken');
+    }
+    return null;
+  }, []);
+
+  const connectSocket = useCallback(async () => {
+    const token = getAccessToken();
+    if (!token) return;
+
+    try {
+      await socketService.connect(token);
+    } catch (error) {
+      console.error('[Presence] Socket connect failed:', error);
+    }
+  }, [getAccessToken]);
+
+  const disconnectForIdle = useCallback(() => {
+    if (!isConnectedRef.current) return;
+    isIdleRef.current = true;
+    socketService.disconnect();
+  }, []);
+
+  // Track socket connection state
+  useEffect(() => {
+    const unsubscribe = socketService.onConnectionChange((connected) => {
+      isConnectedRef.current = connected;
+    });
+    return unsubscribe;
+  }, []);
+
+  // Connect on authentication
+  useEffect(() => {
+    if (status === 'authenticated' && session?.user && !hasInitializedRef.current) {
+      hasInitializedRef.current = true;
+      // Small delay to ensure TokenSync has set localStorage tokens
+      const timer = setTimeout(connectSocket, 500);
+      return () => clearTimeout(timer);
+    }
+
+    if (status === 'unauthenticated') {
+      hasInitializedRef.current = false;
+      if (isConnectedRef.current) {
+        socketService.disconnect();
+      }
+    }
+  }, [status, session, connectSocket]);
+
+  // Handle auth errors (token expiry) — single global handler
+  useEffect(() => {
+    const unsubscribe = socketService.onAuthError(async () => {
+      console.log('[Presence] Auth error, refreshing token...');
+      try {
+        const refreshToken = localStorage.getItem('refreshToken');
+        if (!refreshToken) return;
+
+        const res = await fetch(
+          `${process.env.NEXT_PUBLIC_API_URL || 'http://localhost:3001/api/v1'}/auth/refresh`,
+          {
+            method: 'POST',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify({ refreshToken }),
+          }
+        );
+        const data = await res.json();
+        if (res.ok && data.success) {
+          localStorage.setItem('accessToken', data.data.accessToken);
+          localStorage.setItem('refreshToken', data.data.refreshToken);
+          socketService.reconnectWithToken(data.data.accessToken);
+        } else {
+          console.error('[Presence] Token refresh failed:', data.message);
+        }
+      } catch (error) {
+        console.error('[Presence] Token refresh error:', error);
+      }
+    });
+    return unsubscribe;
+  }, []);
+
+  // Browser visibility tracking — disconnect when tab hidden for too long
+  useEffect(() => {
+    const handleVisibilityChange = () => {
+      if (document.hidden) {
+        visibilityTimerRef.current = setTimeout(() => {
+          if (document.hidden) {
+            disconnectForIdle();
+          }
+        }, VISIBILITY_TIMEOUT);
+      } else {
+        // Tab visible again — clear timer and reconnect if was idle
+        if (visibilityTimerRef.current) {
+          clearTimeout(visibilityTimerRef.current);
+          visibilityTimerRef.current = null;
+        }
+        if (isIdleRef.current) {
+          isIdleRef.current = false;
+          connectSocket();
+        }
+      }
+    };
+
+    document.addEventListener('visibilitychange', handleVisibilityChange);
+    return () => {
+      document.removeEventListener('visibilitychange', handleVisibilityChange);
+      if (visibilityTimerRef.current) {
+        clearTimeout(visibilityTimerRef.current);
+      }
+    };
+  }, [connectSocket, disconnectForIdle]);
+
+  // User activity tracking — disconnect when idle for too long
+  useEffect(() => {
+    const resetIdleTimer = () => {
+      if (idleTimerRef.current) {
+        clearTimeout(idleTimerRef.current);
+      }
+
+      // Was idle and user became active — reconnect
+      if (isIdleRef.current) {
+        isIdleRef.current = false;
+        connectSocket();
+      }
+
+      idleTimerRef.current = setTimeout(disconnectForIdle, IDLE_TIMEOUT);
+    };
+
+    const events = ['mousedown', 'mousemove', 'keydown', 'scroll', 'touchstart'];
+    events.forEach((e) => document.addEventListener(e, resetIdleTimer, { passive: true }));
+    resetIdleTimer();
+
+    return () => {
+      events.forEach((e) => document.removeEventListener(e, resetIdleTimer));
+      if (idleTimerRef.current) {
+        clearTimeout(idleTimerRef.current);
+      }
+    };
+  }, [connectSocket, disconnectForIdle]);
+
+  return <>{children}</>;
+}

src/hooks/useMessaging.ts

@@ -35,7 +35,7 @@ interface UseMessagingReturn {
   loadConversations: () => Promise<void>;
   selectConversation: (conversationId: string) => Promise<void>;
   startConversation: (agentProfileId: string) => Promise<Conversation>;
-  sendMessage: (content: string, messageType?: MessageType) => Promise<void>;
+  sendMessage: (content: string, messageType?: MessageType, fileFields?: { fileUrl?: string; mimeType?: string; fileName?: string; fileSize?: number }) => Promise<void>;
   loadMoreMessages: () => Promise<void>;
   startTyping: () => void;
   stopTyping: () => void;
@@ -179,12 +179,13 @@ export function useMessaging(options: UseMessagingOptions = {}): UseMessagingRet
 
   // Send a message
   const sendMessage = useCallback(
-    async (content: string, messageType: MessageType = 'TEXT' as MessageType) => {
+    async (content: string, messageType: MessageType = 'TEXT' as MessageType, fileFields?: { fileUrl?: string; mimeType?: string; fileName?: string; fileSize?: number }) => {
       if (!currentConversationIdRef.current) return;
 
       const dto: CreateMessageDto = {
         content,
         messageType,
+        ...fileFields,
       };
 
       // Stop typing indicator
@@ -226,6 +227,11 @@ export function useMessaging(options: UseMessagingOptions = {}): UseMessagingRet
 
       // Update conversation in list
       const conversationId = currentConversationIdRef.current;
+      const previewText = messageType === ('IMAGE' as MessageType)
+        ? 'Sent an image'
+        : messageType === ('FILE' as MessageType)
+          ? 'Sent a file'
+          : content;
       setConversations((prev) =>
         prev.map((c) =>
           c.id === conversationId
@@ -233,7 +239,7 @@ export function useMessaging(options: UseMessagingOptions = {}): UseMessagingRet
                 ...c,
                 lastMessageAt: new Date().toISOString(),
                 lastMessageText:
-                  content.length > 255 ? content.substring(0, 252) + '...' : content,
+                  previewText.length > 255 ? previewText.substring(0, 252) + '...' : previewText,
               }
             : c
         )
@@ -360,10 +366,17 @@ export function useMessaging(options: UseMessagingOptions = {}): UseMessagingRet
           if (c.id === message.conversationId) {
             const isCurrentConversation =
               c.id === currentConversationIdRef.current;
+            // Show friendly preview for non-text messages
+            let previewText = message.content.substring(0, 255);
+            if (message.messageType === 'IMAGE') {
+              previewText = 'Sent an image';
+            } else if (message.messageType === 'FILE') {
+              previewText = 'Sent a file';
+            }
             return {
               ...c,
               lastMessageAt: message.createdAt,
-              lastMessageText: message.content.substring(0, 255),
+              lastMessageText: previewText,
               unreadCount: isCurrentConversation ? 0 : c.unreadCount + 1,
             };
           }
@@ -413,38 +426,8 @@ export function useMessaging(options: UseMessagingOptions = {}): UseMessagingRet
       }
     );
 
-    // Handle auth errors (token expired, server disconnected us)
+    // Auth error handling (token refresh + reconnect) is handled globally
-    const unsubscribeAuthError = socketService.onAuthError(async () => {
+    // by PresenceProvider — no duplicate handler needed here.
-      console.log('Socket auth error detected, refreshing token via REST...');
-      try {
-        const refreshToken = localStorage.getItem('refreshToken');
-        if (!refreshToken) {
-          console.error('No refresh token available for socket reconnection');
-          return;
-        }
-        // Refresh token using the same endpoint as the REST API interceptor
-        const res = await fetch(
-          `${process.env.NEXT_PUBLIC_API_URL || 'http://localhost:3001/api/v1'}/auth/refresh`,
-          {
-            method: 'POST',
-            headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({ refreshToken }),
-          }
-        );
-        const data = await res.json();
-        if (res.ok && data.success) {
-          const newToken = data.data.accessToken;
-          localStorage.setItem('accessToken', newToken);
-          localStorage.setItem('refreshToken', data.data.refreshToken);
-          console.log('Token refreshed, reconnecting socket...');
-          socketService.reconnectWithToken(newToken);
-        } else {
-          console.error('Token refresh failed:', data.message);
-        }
-      } catch (error) {
-        console.error('Failed to refresh token for socket reconnection:', error);
-      }
-    });
 
     return () => {
       unsubscribeConnection();
@@ -453,7 +436,6 @@ export function useMessaging(options: UseMessagingOptions = {}): UseMessagingRet
       unsubscribeTypingStop();
       unsubscribeStatus();
       unsubscribeRead();
-      unsubscribeAuthError();
     };
   }, [updateUserStatus]);
 

src/services/upload.service.ts

@@ -21,7 +21,7 @@ interface PresignedUrlResponse {
   key: string;
 }
 
-type UploadFolder = 'avatars' | 'documents' | 'properties' | 'verification';
+type UploadFolder = 'avatars' | 'documents' | 'properties' | 'verification' | 'messages';
 
 class UploadService {
   private basePath = '/upload';
@@ -213,6 +213,39 @@ class UploadService {
     };
   }
 
+  /**
+   * Upload a message attachment (image or document) to S3
+   * Uses the message-presigned-url endpoint which allows USER and AGENT roles
+   * Returns the S3 key (not full URL) — use getPresignedDownloadUrl() to get a viewable URL
+   */
+  async uploadMessageFile(
+    file: File,
+    onProgress?: (progress: UploadProgress) => void
+  ): Promise<UploadedFile> {
+    // Step 1: Get presigned URL from backend (messages folder)
+    const response = await api.post<{ data: PresignedUrlResponse }>(
+      `${this.basePath}/message-presigned-url`,
+      {
+        filename: file.name,
+        contentType: file.type,
+      }
+    );
+    const { uploadUrl, key } = response.data.data;
+
+    // Step 2: Upload directly to S3
+    await this.uploadToS3(uploadUrl, file, onProgress);
+
+    // Step 3: Return uploaded file info with KEY (not full URL) for database storage
+    return {
+      id: key,
+      name: file.name,
+      size: file.size,
+      type: file.type,
+      url: key, // Store the S3 key, not the full URL
+      uploadedAt: new Date().toISOString(),
+    };
+  }
+
   /**
    * Get a presigned download URL for an S3 key
    */